Privacy Policy

The Contazer Company (“Contazer”, “we”, “our”, “us”) is firmly committed to the security and protection of the personal information of our Users and their contacts. We are committed to protecting the principles of privacy and fair use that underpin our values to offer a transparent and secure service. We want You to be confident that Your personal data is safe and secure with us.

This Privacy Policy explains how we will use personal data about You and the steps we take to ensure Your personal data is kept secure and confidential.

By accepting the Contazer Privacy Policy and/or using the Contazer Services (“Services”) and the Contazer Application (“Application”), You consent to the collection, use, sharing, and processing of personal information as described herein. You may opt out at any time to prevent further use of the information shared via the Services.

Personal data collection

We may obtain personal data from You through our website and mobile application.

We collect personal data about You in the course of registering for and/or using our Services. For example, we may collect Your name, phone number and email.

Note that it is Your responsibility to check and ensure that all information, content, material or data You provide us with is correct, complete, accurate and not misleading.

Type of information our service collects

When You are using the Services, we may automatically collect certain information from Your device. For example, we will request specific information in order for You to complete account registration, to begin using our Services, to distribute information among other Users and to share information with other Users when communicating through our Services, to subscribe to marketing communications from us, and/or to submit inquiries to us, such as Your phone number and contact preferences. This lets us create Your account and provide You with convenient and personalized access to Your account. This information also helps us communicate with You and respond to Your requests for assistance (including providing account verification support if You’re having difficulty accessing your account). In addition, we may use Your personal information to send You direct marketing messages and special offers.

We don’t use this information for any purpose other than to provide the Services.

The Service also collects and receives information from Your computer or mobile device, including the activities You perform within Your account, the type of hardware and software You are using (for example, Your operating system, word processing or other productivity software and browser type) and information obtained from cookies. When You access the Service, that application will request access to certain information on Your computing device.

Security of information

The security of Your information is important to us. We follow generally accepted industry standards to protect the solicited information submitted to us, both during transmission and once we receive it.

No method of electronic transmission or method of electronic storage is 100% secure. We do our best to keep the information You disclose to us secure. However, we can't guarantee or warrant the security of any information which You send to us and You do so at Your own risk. By using our Services, You accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

How long we keep Your personal data

Unless a longer retention period is required or permitted by law, we will retain Your personal data only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy and for our legitimate business purposes, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

How we use information

Subject to obtaining Your prior consent, we may use Your personal data in the following ways:

1. to enable You to access and use the Services. For example,
   • To create User accounts and profiles;
   • To identify and verify spam or malicious caller IDs;
   • To provide You with the correct versions of our applications;
   • To perform on any applicable contractual obligations;
   • To send You service related communications including confirmations, technical notices, updates, security alerts, support or administrative messages and notifications related to Your profile visits, directory searches and whether profile related tags have been viewed or any new tags added to the Contazer directory.

   More specifically, we may use Your personal data to enable our in-application caller identification and verification function that allows for the verification of unidentified numbers and other data in call or message logs, including the identification of names or tags associated with a certain number related to the incoming or outgoing calls on Your device. This function can only disclose personal data related to a number if the number is already available for search in a public database or the number has been associated to a Contazer User who has consented to his or her number and profile information to be made available for search and for publication as part of the Contazer directory.

   We process Your personal data when we must comply with a legal obligation or have a legitimate interest. Such legitimate interests of Contazer include the protection and maintenance of the security and technical infrastructure of our Services, to create and update our active fraud and spam directories, to implement our spam and unwanted call locking features, understand and improve our Services and to administer our technical and customer support. Where we process data based on Your explicit consent, You may withdraw Your consent and/or review Your profile preferences.

2. to personalise and improve aspects of our Services. For example,
   • To respond to Your customer support requests;
   • To receive error messages about any issues You / Your device encounters with our Services to enable us to fix bugs and interoperability issues;
   • To detect and prevent illegal activities;
   • To track application installs, for purposes of measuring the effect of our marketing campaigns;
   • To conduct optional User feedback surveys;
   • To remember You next time You visit one of our Services;
   • To communicate with You about promotions, rewards, upcoming events, and other news about products and Services offered by us.

   We may use Your personal data to share information with You related to Your interaction with our Services including the activity of any connections You may have in common, directly or indirectly, with other Users of our Services to provide notifications related to profile visits, profile tags added or viewed and any related profile directory searches via our functions and/or in application features.

3. to communicate with You, including some or all of the following:
   • To provide You with in-app offers and rewards based on Your interaction with our Services;
   • To serve You with relevant targeted advertisements;
   • To send You marketing communications and/or newsletters if You have subscribed to them about rewards and promotions;
   • To send You a notification when any related profile tag has been added or viewed in relation to Your profile or of any other profile available in the Contazer directory;
4. for research, such as analysing market trends and customer demographics;

5. to comply with legal obligations, including to prevent and/or detect fraud or provide disclosure to the authorities when required by applicable law.

   When You use our Services, You can choose not to authorise the use of Your personal data for marketing purposes. If and when You authorise it, You would be able to withdraw Your consent at any time and at no cost, by un-listing from our Services.

On what legal grounds we process Your personal data

We will only collect and use Your personal data in accordance with applicable data protection laws. Our grounds for processing Your personal data are as follows:

1. Consent – Where necessary, we will only collect and process Your personal data if You have given Your clear and affirmative consent for us to do so.
2. Legitimate Interests – We may use and process some of Your personal data where we have sensible and legitimate business grounds for doing so. Our legitimate interests in processing Your personal data are for us to enable You the access and use of our Services, to create and update our active fraud and spam directories in order to provide protection to our Users and the wider community against potential threats of malicious callers or numbers having been flagged with previous intent to conduct fraudulent or criminal activity, to effectively implement our spam and unwanted call blocking features, to understand and improve our spam and fraud protection mechanisms and to administer our technical and customer support for the delivery of our Services.
3. Legal obligations – We may need to process Your personal data when we are required to comply with a legal obligation.

What cookies we use

A cookie is a very small text file placed on Your computer or device. We and our partners use cookies and similar technologies to provide and personalize our Services, analyze use, target advertisements and prevent fraud. You can disable cookies in Your browser or device settings, but some parts of our Services may then not function properly.

Proper use

You agree that You will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from Your country of residence. Contazer reserves the right, but shall have no obligation, to investigate Your use of the Service in order to determine whether a violation of the Terms of Service has occurred or to comply with any applicable law, regulation, legal process or governmental request.

Age limits

We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 18 years or knowingly allow such persons to use our Services. If You learn that Your child has provided us with personal data without Your consent, then You may alert our customer support here. If we learn that we have collected personal data from children under 18, then we will promptly take steps to delete that data as soon as it is practicably possible.

We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Application or Service without their permission.

Access, Correction, Deletion and Portability of information

You can access and edit Your basic profile information and preferences from within the Contazer app. You can also obtain a copy of information that is not available in our app in a portable format, so You can move it or store it wherever You want.

We will require You to verify Your identity or provide additional information related to Your account before we let You access or update Your personal information. We may also reject Your request to access or update Your personal information for a number of reasons, including, for example, if the request is unlawful or whether to do so would impact the protection of other Users in the Contazer community.

In addition, You may have certain rights under existing and applicable data protection legislation, including:

• Right to access: the right to request copies of Your personal data from us;
• Right to correct: the right to have Your personal data rectified if it is inaccurate or incomplete;
• Right to erase: the right to request that we delete or remove Your personal data from our systems;
• Right to restrict our use of your information: the right to prohibit us from using Your personal data or limit the way in which we can use it;
• Right to data portability: the right to request that we move, copy or transfer Your personal data;
• Right to object: the right to object to our use of Your personal data including where we use it for our legitimate interests.

Data Deletion Policy

Account Deletion

You have the right to delete Your account at any time. To delete Your account, please follow these steps:

1. Log in to Your Contazer account.
2. Navigate to Your user profile.
3. Select the option to delete Your account.

Upon deletion of Your account:

• Immediate Actions: Your account will be immediately deactivated and inaccessible. You will no longer be able to log in or use our services.
• Data Deletion: We will begin the process of deleting Your data from our systems. This includes Your personal information, usage history, and any content You have uploaded to Contazer.
• Retention Period: While most of Your data will be deleted immediately, some data may be retained for up to 30 days in our backup systems. This is to ensure data integrity and to comply with any legal obligations. After this period, all Your data will be permanently deleted.
• Communication: Any communication You have had with our support team or other users may be retained for legal and operational purposes.

Data Retention for Legal Obligations

In certain circumstances, Contazer may be required to retain Your information to comply with legal obligations, resolve disputes, or enforce our agreements. In such cases, Your data will be securely stored and protected until the retention period has ended.

Changes to our Policy or privacy practices

We reserve the right to revise this Policy or our privacy practices at any time. Any changes and/or updates to our Policy will be posted directly on this page. We encourage You to visit this page periodically to review our current Policy so that You will always know what information we gather and how we may use that information. The date of the most recent revision will appear on this page. If we make significant changes to the Policy, we may also notify You by other means such as sending an email. Where required by law, we will obtain Your consent to make these changes. If You do not agree with any changes, please do not continue to use our Services. 

Contact us

If you have a question regarding our Privacy Policy or You feel that Your privacy was not treated in accordance with our Privacy Policy, or if You believe that Your privacy has been compromised by any person in the course of using the Services, please contact Contazer at support@contazer.com.